FAQ

Curious about something?

After 9+ years and thousands of food tours, we've been asked almost everything. Here are the answers for the most common questions asked by our guests.

For those not so "common questions" chat with your Culinary Guide, we've had some doozys! 

ARE YOU OPERATING OR OPEN?

YES .... WE ARE OPEN AND RUNNING OUR FOOD TOURS.

This is an unprecedented moment for our community, our families and our local businesses. We are a proud locally owned + operated family business and we want your family to be safe and secure during this time.  

We are doing our utmost to ensure the health and safety of our guests, team members and partners.  

We are following all local and national health authorities and their guidelines and restrictions.

While, Ontario has entered into Stage 2, and our sector “Tour & Guide Services” can re-open (within strict guidelines) we are still challenged by being wholly reliant on the “Food & Restaurant” industry, who are working within even stricter guidelines.

Please review the FAQs below for what we are doing to serve you safely in the weeks to come as this pandemic continues.

Thank you for your continued support and understanding during this trying time.

NEW 2020 SCHEDULE

Our food + restaurant partners are under immense pressure to reopen and reestablish their core businesses. To that end, we need to reduce some of the frequency we visit them and reduce the disruption of their “new flow”.

We have update our new 2020 tour schedule, and as demand and safety permits we will add more tours as required.

Thanks for your patience through this small adjustment.

NEW TOUR SIZE

We've always made you feel like family, with small intimate tours. But now, in order to effectively operate our business, and to insure proper social distancing and to give you the VIP "saftey" treatmeat. We are limiting our tours to eight (8) guests, plus one (1) guide.

This allows us to have a group size that financially allows us to run our tours, and allows for social circles, households and families to book and enjoy our tours.

NEW TECHNOLOGY

We are known for our fun banter, jokes and casual approach to our award-winning food tours. In this time of social distancing, we don’t want to loose that “close connection”.

We are introducing new audio and story telling technology to further enhance your tour.

We HIGHLY encourage ALL GUESTS to bring a smart phone and personal earbuds on your tour to receive the full benefits.

Please make sure both earbuds and your device are fully charged and are able to receive Apple AirDrop (preferred) or SMS text + image messages.

SAFETY + PPE

Face coverings are required throughout the tour, except when eating of course. Please bring your own.

Culinary Adventure Co. will have hand sanitizer, hand wipes and single-use food containers/utensils for our guests to use.

Please note: Open (public) washrooms are still very limited, so be aware of personal needs.

WHAT TO EXPECT ON YOUR TOUR DURING COVID-19

We are all learning and adapting our tour experience during this unprecedented time.

One thing will NEVER CHANGE … bring your appetite, our Food Tours + Adventures have you more than covered for Food + Drink.  

Bring a camera (or charged phone) for pics + memories.  Bring your questions, we love sharing stories and recommendations for great places to eat + drink.

Each and every guest will be required to sign a waiver to participate on the tour. Our tour waiver is a standard set of guidelines for your safety and security along with highlighting inherent risks associated with being in public and food / safety in general.

As for pace and flow, this is the biggest area of change. During Stage 2 in Ontario, we are unable to sit down to eat on our tours.

But don’t worry, we will have rest spots, easy places to chill and enjoy. The vibe be more “streets eats” and “casual bites” for the short term.

This doesn’t change our commitment to filling you up with incredible food and remarkable stories.

It’s the reality we have, it’s the reality our food and small business partners have. We are all in this together.

You’ll have a delicious (albeit different) time with us on tour.

NOTE: All our Food Tours run Rain, Snow or Shine, so please dress for the weather.  This is more critical than ever, as we can not “go inside” to shelter.

We highly recommend purchasing our PEACE OF MIND™ Booking Protection if you think you might be affected by personal, weather or travel concerns.

PEACE OF MIND™ BOOKING PROTECTION

We're a family business ... we understand that "life happens".

Our PEACE OF MIND™ Tour Protection† allows you to cancel your Food Tour with ONLY 4 HOURS NOTICE, giving you the freedom to switch, change or withdraw for any reason. During your online purchase of Culinary Adventure Co. tickets, you’ll have the option to opt-in to protect your tickets or opt-out of coverage.

PEACE OF MIND™ Booking Protection for Food Tours + Experiences is only $20 per booking. And under these unique pandemic restrictions, more important than ever. 

NOTE: Specific tours notices,

† Min. of 24 HOURS NOTICE of cancelation for VIP Early Access Food Tour of St. Lawrence Market is required. **When running.

† Min. of 72 HOURS NOTICE of cancelation for ALL our Culinary Adventures is required, including Escape the City™: Canoe Paddle + Dining Adventure, Uncork the County, etc.

All cancellations / notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com.

No phone calls, voicemails, texts, social media posts, messages, carry piegons, or DMs will be accepted. 

BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS. 

I HAVE A GIFT CERTIFICATE / GIFT VOUCHER CAN I USE IT FOR A FOOD TOUR IN A BOX™?

Unfortunately, our FOOD TOUR IN A BOX™ / CHEESE + CHEERS / TABLE TO SHARE programs are a specific COVID-19 response that are being financially shared by Culinary Adventure Co. and our local business partners, vendors and suppliers - so the economics are very different. 

We are so thankful you supported us and our small businesses partners by enjoying a FOOD TOUR IN A BOX™ or an online session of our CHEESE + CHEERS / TABLE TO SHARE series, so as a THANK YOU and "incentive" to enjoy a food tour or culinary adventure in the future - we included these certificates or vouchers (codes) - as an extra gift.

As indicated during your purchase, Gift Certificate (codes) are for Culinary Adventure Co. live food tours and culinary adventures only, and Gift Vouchers (codes) are discounts (monetary value) off the purchase of one (1) Culinary Adventure Co. live food tour and / or culinary adventure ticket, and are not valid towards regular Gift Certificates, Subscriptions, Merchandise, Private, VIP or Group bookings. COVID-19 Gift Voucher credits cannot be applied retroactively to existing bookings or used in conjunction with other discounts or gift certificates. 

We are here to help and support our partners. We truly appreciate your efforts and appetite. Thank you for your support!

ESCAPE THE CITY™: Canoe Paddle + Dining Experience | 2020 Season

It’s with heavy hearts that we must officially suspended our Escape the City: Canoe Paddle + Dining Adventure for the 2020 season.

We had hoped we could get back on the water later this summer and offer our Canadian Signature Experience as we have each summer since 2012. 

Alas, public and social gatherings continue to be restricted to 10 people - and the iconic Voyager Canoes and the adventure logistics demand many more people than that.

We considered smaller (one-family only) canoes, tandem kayaks and other alternatives for weeks, but have not been able to find a guaranteed solution that keeps everyone SAFE, offers true ACCESSIBILITY and delivers the SIGNATURE experience we are known for.

For those with 2020 Canoe bookings, your booking will be honoured in 2021 regardless of pending rate changes. If you prefer to convert your booking to a Culinary Adventure Co. Gift Certificate (original value paid) for other live tours or culinary adventures we can make that arrangement.

Trusting us with a rebooking or gift certificate are the BEST for an impacted small business like ours, however if you do require a refund those will be processed on a case-by-case basis. Please contact our Ops Director at operations@culinaryadventureco.com for arrangements.

Thanks again for your patience through this frustrating COVID-19 situation, and we look forward to paddling with you next summer!

ALLERGIES + DIETARY CONCERNS

Culinary Adventure Co. experiences have been designed to highlight the best and most signature items from each of our vendors, shops and restaurants. Our partners showcase what they LOVE and their STORY – so ultimately their most delicious food + drink.

While we can accommodate severe food allergies (i.e. Nuts, Shellfish), Vegetarians and those who do not drink Alcohol, we cannot make substitutions for any other dietary concerns such as Gluten-Free, Celiac, Dairy-Free or Vegan. Dietary concerns + allergies must be highlighted in advance with your ticket purchase.

If you HAVE SERIOUS FOOD ALLERGIES, or questions please email us or give us a call before purchasing tickets for any of our Food Tours or Culinary Adventures.

OUR REFUND POLICY

Just like any other theatre, sporting, concert, movie or special event - ALL TICKET SALES ARE FINAL.  We operate rain or shine, snow or cold, so last minute cancelations are not promitted or offered, regardless of reason or circumstance, without protection.

If you choose NOT to protect your tickets, they will be non-refundable, however life happens, and if you notify Culinary Adventure Co., by EMAIL in advance (min. 48 hours) your Food Tour tickets may be converted to Gift Certificate or exchanged for a new date (based on availability) – for NO CHARGE.  For Culinary Adventures, we require a min. of 72 hours notification by EMAIL. For more flexbilty, please consider our PEACE OF MIND™ Tour Protection options.

All notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com. NO phone calls, voicemails, texts, social media posts, messages, carry piegons, or DMs will be accepted. BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS. 

I LIVE HERE, WHY WOULD I DO A FOOD TOUR?

At Culinary Adventure Co. we enjoy treating tourist like locals and locals like tourists. We guarantee that you’ll see, eat and learn something new. Perhaps you’ll discover a new favourite place or should you have been to one of our stops before, you’ll likely be introduced to a new favourite dish.

Plus, it’s a great way to explore your city and entertain visiting friends and family.

WHEN SHOULD I DO A TOUR ON MY TRIP?

We suggest you take our food tour early, if not the first thing, on your visit. By joining us early you’ll have a great sense of the city, places to visit, and most important the best places to eat. We’ll have lots of recommendations for you, so you don’t get swept up in to the “tourist traps”.

HOW MUCH FOOD WILL THERE BE?

We run food tours not snack tours, that you might be familiar with. While you won’t roll away uncomfortable you’ll have plenty to eat and drink and certainly leave satisfied. PRO TIP: Skip or have a very light breakfast for our daytime tours, and come hungry!

WHERE DO WE GO ON THE TOUR?

While we don’t list our stops in advance, you’ll be able to get a great sense of the adventure you’re about to enjoy from our website and social media channels. Plus, we believe that the magic of taking a food tour is the element of surprise. You'll recieve a full tour listing and other recommendations after your tour.

HOW DO YOU CHOOSE THE PLACES?

As chefs, restaurant owners, foodservice professionals and local food champions of food – we take our guests to where we eat. Our local hang-outs, our special spots and places that have delicious stories to share. We pay full price to our partners, we don’t have kick-backs or promo deals like other operators. This is a true food tour not a time-share presentation for businesses that want to promote themselves.

I’M A BIT PICKY, IS A FOOD TOUR A GOOD IDEA?

All of our experiences are very accessible. We offer food tours not “fear factor” tours. While we may push you outside of your comfort on the occasional bite, everything is unique, safe, fresh and delicious.

DOES THE FOOD TOUR INCLUDE DRINKS?

Your ticket includes all the food and drinks served on the tour. Some of our tours may have an optional alcoholic drink package, otherwise we’ve got you covered. No additional charges, unless you decide to shop or buy something delicious to take home.

DO YOU PROVIDE VEGETARIAN OPTIONS?

Yep, we do. Just make sure to select that option when you purchase your tickets.

DO YOU PROVIDE VEGAN OPTIONS?

Nope, unfortunately.  We can however offer vegan options on privately booked tours, with advance notice.

DO YOU PROVIDE GLUTEN-FREE OPTIONS?

Maybe. We can often substitute a dish or two on the tour to make it gluten-free, however sometimes we just can’t.  We can offer gluten-free options on privately booked tours, with advance notice.

HOW FAR DO WE WALK?

Our food tours range 1.5 - 2 KMs (approx. 1 mile) over approx. 2-3 hours, with really no more than 20-25 mins. total walking. We stop numerous times and keep a very accessible causal comfy pace.

DO WE REALLY HAVE TO PADDLE ON THE CANOE ADVENTURE?

Yes, if you can put a fork in your mouth, you can put a paddle in the water. Guests from all ages, backgrounds and physicality have been paddling for years. It’s easy, it’s about team work!

WHERE DO THE TOURS START AND FINISH?

The exact beginning and end locations will be provided at the time of ticket purchase(s). Many of our food tours do not finish at the same location as the meeting point. However, our ending location is usually a few mins. walk away from the start. Giving you another chance to visit and shop the spots you’ve just been introduced too!

ARE THERE WASHROOMS ON THE TOUR?

Yes, BUT during COVID-19 and hightened restrictions, washrooms are not guranateed during the food tour at certain locations. We will do our best to accomodate but be aware of personal needs in advance.

ARE THE TOURS ACCESSIBLE?

Yes, the majority of our food tours are accessible to wheelchairs and walking aids, however many of the washrooms are not. We will let you know that are in advance. We’ll make it comfortable for you.

CAN CHILDREN + INFANTS COME ON THE TOURS + ADVENTURES?

FOOD TOURS

We love exposing children and kids to new neighbourhoods and foods, so yes, bring them along. We do offer Children pricing for 6-12, but once they are teenagers, as parents ourselves, we know they’ll eat. So adult tickets and portions are applicable.

If your child (aged 5 and less) will not be participating in the food tastings, you do not need to purchase a ticket for them.

However, when booking your food tour ticket, you must identify that you will be bringing an infant or young child on the tour, so they can be accommodated.

ESCAPE THE CITY: CANOE PADDLE + CULINARY ADVENTURE

Children, 6 and older CAN join our Esape the City: Canoe Paddle + Culinary Adventure if they can swim and/or have had previous canoe paddle experience. If you have any questions about this adventure for your family, contact us directly.

CULINARY ADVENTURES

Due to the complexities of our other Culinary Adventures, ranging from transportation, professional kitchen access, alcohol inclusions, adult content and lifestyle presentations to a variety of third-party vendors arrangements, infants and children are not permitted. The general exception to this policy is allowing an infant or child to join a privately booked food tour or adventure, but again at the full discretion of Culinary Adventure Co.

CAN I BRING A STROLLER?

Yep, just be aware that some of our food tours visit very small shops and busy neighbourhoods. Small collapsible ones that can be quickly folded are best.

IS THERE PARKING AVAILABLE?

Yes, there is parking, public and private, located near our meeting points.  Parking details are included in the meeting spot directions provided after purchasing ticket(s) or Google the meeting point and pick the best option for your group.

IS THERE PUBLIC TRANSIT AVAILABLE?

Yes, we’ve tried as best as we could to make our meetings spots accessible by public transit. That said, some of our culinary adventures and longer experiences are not.

ARE TOURS HELD ON BAD WEATHER?

Yes, our food tours run rain or shine, snow or cold, wet or dry. Please dress for weather. Only our Escape the City™ Canoe Paddle + Dining Adventure in Toronto is subject to extreme weather conditions. In the event of Culinary Adventure Co. cancelling any food tour or adventure, you’ll be notified 48 hours (or more) in advance.

If you are concerned about weather, consider our PEACE OF MIND™ Tour Protection, which gives you more flexibility on the day.

WHAT IF I WANT TO CANCEL BECAUSE OF WEATHER?

Just like any other theatre, sporting, concert, movie or special event - ALL TICKET SALES ARE FINAL.  We operate rain or shine, snow or cold, wet or dry - so last minute cancelations are not promitted or offered, regardless of reason or circumstance, without protection.

If you choose NOT to protect your tickets, they will be non-refundable, however life happens, and if you notify Culinary Adventure Co., by EMAIL in advance (min. 48 hours) your Food Tour tickets may be converted to Gift Certificate or exchanged for a new date (based on availability) – for NO CHARGE.  For Culinary Adventures, we require a min. of 72 hours notification by EMAIL.

For more flexbilty, please consider our PEACE OF MIND™ Tour Protection options.

All notifications / rescheduling must be EMAILED to operations@culinaryadventureco.com. NO phone calls, voicemails, texts, social media posts, messages, carry piegons, or DMs will be accepted. BY EMAIL ONLY, ABSOLUTELY NO EXCEPTIONS.